Taxi Theorie 6 (English + Amharic)

1. Your client needs to be at Schiphol on time. Due to an accident, there is a traffic jam on your route. What do you do?

2. You are taking a client to the airport and get stuck in a traffic jam. You immediately call the dispatch center and report that you are facing a half-hour delay. What is wrong with this information provision?

3. What legal rules apply to the complaints procedure?

4. What is a complaints register?

5. A professional attitude means, among other things, that…?

6. You notice that a colleague is reacting aggressively and is rushed. What do you do?

7. A man is waiting on the sidewalk in front of the address where you need to pick up a passenger. You let him get in. What are you doing wrong?

8. You need to transport a passenger in a mobility scooter in your taxi van. How do you do that?

9. You need to pick up two holidaymakers at Schiphol. Which vehicle do you choose?

10. You are taking your passenger to a cemetery. The customer is having a hard time. He starts to cry. What should you definitely not do?

11. What is important when choosing a route?

12. I always take the shortest routes for the client, so it works out cheaper for my client. Is that allowed?

13. What falls under collective demand-dependent transport?

14. What transport falls under the WMO?

15. What is collective demand-dependent transport?

16. Is scheduled transport a form of street taxi?

17. In which situation do the general taxi terms and conditions indicate how you should proceed?

18. Your vehicle is equipped with a taximeter. How often do you need to have it inspected?

19. What is the purpose of the Passenger Transport Act 2000 with regard to taxi transport?

20. What is the minimum minimum of how many consecutive hours of rest per week do you need? (weekly rest)

21. There is a collective agreement. What applies to employed drivers and self-employed drivers in that case?

22. Does an interruption of your working time of less than 15 minutes count as?

23. You work EVERY Saturday from 23:00 until Sunday morning at 09:00. At what point do you violate the Working Hours Act if no collective agreement applies?

24. How is the fare calculated when the taximeter is running?

25. When does the taximeter need to be inspected?

26. Your tires are due for replacement. You therefore buy the same tires. Do you need to have your taximeter re-inspected?

27. What are you required to have with you in a taxi? (Choose the correct answers)

28. What do you know about the taxi onboard computer?

29. You drive in on-demand transport all day. How do you set up your BCT?

30. What secondary function can the BCT have?

31. Your passengers start fighting in your taxi. The situation is untenable. Are you allowed to end the ride halfway through?

32. Which 2 things can help prevent a conflict?

33. In what situation is there a case of “thinking along with the customer”?

34. What is meant by “taking the customer seriously”?

35. Someone waves so that you stop for him. Is this a form of verbal communication?

36. Which examples indicate non-verbal communication?

37. You are transporting schoolchildren home. One of the children wants to be dropped off at a classmate’s address. Is that allowed?

38. You transport children to special education. What applies in that case?

39. A customer indicates that he does not have any cash on him. You do not have a card reader yourself. What do you do?

40. The dispatcher reports that the customer you are going to pick up is aggressive and difficult. He is also in a hurry and wants to be somewhere at an unmeetable time. What do you do when the customer arrives?